Food for thought

When customer expectations are met they are satisfied, when customer expectations are exceeded they become loyal.

Do you go to a different supermarket each week or do you return to the same? What would happen if your local supermarket had a drop in customer service quality and you became less satisfied…

What if they reduced the number of checkout operators (to save money on wages) and you found yourself waiting in line, and waiting, and waiting…

Would you stay loyal and receive substandard service or would you find a new supermarket that actually meets your needs? (Uh o, looks like this supermarket could benefit from a customer satisfaction survey enquire here).